Scale Conversations. Keep Control.
Answer with AI, connect the right person by chat or an instant call, and book meetings when they matter. Bring conversations, meeting notes and follow-ups together, with admin controls for your organization.
AIG Streamlines Appointment Coordination
AIG adopted Omnito to replace manual appointment coordination. A shared multi-calendar view, personalised booking invitations and automated record creation helped consultants manage appointments and spend more time serving customers.
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One Customer Journey. Clear Team Ownership.
Keep the context as customers move between AI, frontline teams and specialists. Give each team the right conversations, meeting availability and next steps.
Answer and hand off with context
Let AI answer routine questions, then bring a person into the chat or an instant call. Keep the thread, history and ownership visible in a shared Omni-Inbox.
Route to the right team
Use custom booking questions and routing rules to send requests to the right team. Share bookings with round-robin assignment and find times from the assigned team's calendar availability.
Capture decisions and next steps
Use Notetaker to record and transcribe meetings, then capture summaries and action items. Use Nito to draft follow-up emails from the discussion.
Standardise without losing visibility
Manage users, roles and permissions centrally. Organize teams into groups and delegate day-to-day administration. Review conversations and meeting activity in one place.
Support the Work Around Every Conversation
Offer available times by email and book meetings directly from Gmail or Outlook. Keep working in your inbox instead of switching back to your scheduler.
Automate confirmations, reminders and reschedule notifications around appointments. Keep customers informed without sending every message manually.
Give Nito knowledge from PDFs, text and URLs. Keep relevant information available for internal questions and customer-facing AI conversations.
Add private notes inside a conversation thread so colleagues can coordinate internally. Keep working context alongside the customer conversation instead of scattering it across separate tools.
Connect meetings and customer context with your CRM through Salesforce and HubSpot integrations.
Scale Engagement Without Losing Control
See how AI conversations, team routing and meeting notes can fit your organization. Review security, privacy, legal and subprocessor information in our Trust Center.
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